We all use communication skills in both our business dealings and in our personal relationships. One could say it is a very important skill set - if you want people to do something for you or you are trying to win in a negotiation, you need to have finely honed communication abilities. Thus, it makes good sense to look for tips to improve communication skills wherever you can find them. The Internet can be good resource, as can self-help books, but they aren’t real substitutes for real-world experience. A good way to practice that is to take a communication skills workshop - they may even offer these at your job to help with workplace communication skills. If that is the case, definitely see about taking advantage of the opportunity to take a class in communication skills.